Warranty

 Effective Date: 01/04/2024

1. Warranty Overview

At Luxe Garden Spaces (the "Company"), we are committed to providing our valued customers with the highest quality luxury products and an exceptional shopping experience. This General Warranty ("Warranty") outlines the terms and conditions under which customers may seek remedies in the event of a defect or failure associated with the products purchased from our online store. Products offered on this website may have a warranty included from the supplier, please find specific brand warranty information below.

2. Coverage Period

This Warranty is applicable for a period of one year from the date of delivery of the product (the "Warranty Period"). During this time, we will cover defects in materials and workmanship.

3. What This Warranty Covers

This Warranty covers defects in materials and workmanship that occur during the Warranty Period under normal use. This includes, but is not limited to:

• Structural defects
• Malfunctioning components
• Defective workmanship

4. Exclusions

This Warranty does not cover:

• Damage caused by misuse, neglect, or improper maintenance
• Normal wear and tear
• Accidental damage or abuse
• Changes in colour or fading due to exposure to sunlight or other environmental factors
• Installation or assembly errors, if the product was not assembled according to provided instructions
• Any product not purchased directly from Luxe Garden Spaces or an authorised retailer

5. Claim Process

To file a warranty claim, customers must:

• Notify Luxe Garden Spaces within the Warranty Period by sending an email to sales@luxegardenspaces.com or filling out the form on the website.
• Provide proof of purchase (e.g., receipt or order confirmation).
• Describe the defect or issue in detail (must be within 30 days)
• Return the product, if requested by the Company, following the return instructions provided.

6. Remedies

If a defect is confirmed, Luxe Garden Spaces may, at its sole discretion, take one of the following actions:

• Repair the product at no charge, using new or refurbished replacement parts.
• Replace the product with a new or refurbished product of equal or greater value.
• Issue a refund for the purchase price of the product.

7. Limitation of Liability

To the fullest extent permitted by law, our liability under this Warranty is limited to the remedies expressly set forth herein. Luxe Garden Spaces shall not be liable for any incidental, consequential, indirect, or special damages, whether in contract, warranty, tort, or negligence arising out of or related to the use or inability to use the product.

8. Governing Law

This Warranty shall be governed by and construed in accordance with the laws of The United Kingdom. Any disputes arising from this Warranty shall be resolved in the courts of The United Kingdom.

9. Modification of Warranty

Luxe Garden Spaces reserves the right to modify this Warranty at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the products after such changes indicates your acceptance of the new Warranty terms.

10. Contact Information

For questions regarding this Warranty or to submit a claim, please contact:

Luxe Garden Spaces
Email: rebecca.honey@luxegardenspaces.com
Website: www.luxegardenspaces.com

Thank you for choosing Luxe Garden Spaces. We appreciate your business and are dedicated to ensuring your satisfaction with our luxury products.

 

Specific Brand Warranty

Skyline Design
General conditions of sale

1. The goods shall remain the property of Kingsway Cane furniture Ltd until paid in full.

2. All prices are for standard finish / colour as shown in Skyline brochure UK edition. Other finishes/ dimensions may include additional charges to be agreed prior to production.

3. Special / bespoke orders are subject to 50% deposit prior to production.

4. Special / bespoke orders can have a lead time of up to 14 weeks. Bespoke order deliveries cannot have a guaranteed delivery time due to conditions out of our control.

5. All damages must be reported within 10 days of signed delivery date.

6. Returns for wrongly ordered or unwanted items will in-cure a restock fee of 15% plus transport cost incurred by Skyline design / Kingsway Cane.

The company reserves the right to withdraw product, alter specification and prices and change or amend ant terms or conditions of sale, without prior notice.

 

ONLINE SPAS - PORTABLE SPAS LIMITED WARRANTY
This warranty is provided by Superior Wellness (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully.

5 Years on Spa Shell Structure: The spa shell structure is warranted against water loss due to defects in materials or workmanship for five (5) years from the original date of delivery

1 Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking, blistering or de-laminating due to defects in materials or workmanship for one (1) year from the original date of delivery. Surface checking is not included

1 Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to defects in materials or workmanship for one (1) year from the original date of delivery

2 Years on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s), Circulation Pump and Heater. The spa equipment systems are warranted against failure due to defects in materials or workmanship for two (2) years from the date of delivery

1 Year on Ozone Generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery 1 Year on Blower: The blower is warranted against failure due to defects in materials or workman ship for one year from the original date of delivery

1 Year on Audio and Video System Components: The factory installed audio and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.) are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery

1 Year on L.E.D.’s: The factory installed L.E.D.’s are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery

1 Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials or workmanship for one (1) year from the original date of delivery. Normal wear or appearance is not included. This warranty does not include damage caused in delivery, variations in colour, wear or appearance, as all wood reacts differently to environmental conditions 90 Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water chemistry variation and are warranted for ninety (90) days from the original date of delivery

1 Year on Jets: This is to cover manufacturing defects, this does not cover jets failing due to lack of maintenance and poor water chemistry Spa Covers: Spa covers are warranted to be free of defects in materials and workmanship for a period of two (2) years on vinyl and one (1) year on foam core Spa Accessories: The spa accessories are warranted by the accessory manufacturer and are specifically excluded. Please see the respective product manufacturer’s warranty for details. The following applies to all of the warranties listed above: Extent of this warranty This warranty is non-transferable and only the original purchaser of the Spa may rely on it. This warranty begins on the date of delivery of the Spa, but in no event later than one year from the date of purchase.

This warranty terminates immediately if prior to the expiration of the relevant warranty period the following occurs:

• Any transfer of Spa ownership;
• If the spa is installed or relocated to Northern Ireland, the Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Scilly Isles, Jersey and Guernsey, the warranty will cover the parts only and not the labour. Customers will need to arrange for their own hot tub servicing and maintenance locally
• If the Spa was purchased in the EU and the Spa is installed or relocated outside the EU. Limitations on this warranty Except as described above, this warranty does not cover defects or damage to your spa due to:
• Normal wear and tear;
• Improper installation;
• Alteration without prior written consent from us (alteration includes but is not limited to any component or plumbing change, or electrical conversion);
• Accidents or acts of God;
• Misuse or abuse;
• Commercial or industrial use;
• Use of an accessory not approved by us;
• Failure to follow the Manufacturer’s Pre-Delivery Instructions or Owner’s Manual; and/or Any repairs/installations made or attempted by anyone other than our authorised representatives. Please contact us for a list of manufacturer approved accessories. Disclaimers Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that: (a) were not foreseeable to you at the time you purchased the Spa; or are business losses or would be considered as losses to non-consumers. Our obligation to you We will repair any defects in your Spa which are covered by this warranty unless in our reasonable opinion we determine that you have not complied with the terms of this warranty.

Except as described in this warranty, you will not be charged for parts and/or any labour necessary to repair the spa for defects which are covered by this warranty. Please be aware that you may be charge a repair person travel/service charge that is not stated or covered by this warranty. Please contact us for more information regarding any such charges.

Legal Remedies This warranty gives you specific legal rights, and you may have other rights which vary from country to country. Nothing in this warranty affects your legal rights under the Consumer Rights Act 2015. Please contact the Citizens Advice website www.adviceguide.org.uk Other important terms If a court or relevant authority finds part of this warranty illegal, the rest will continue in full force and effect. Each of the paragraphs of this warranty operates separately. The terms in this document are governed by English law and you can bring legal proceedings in respect of the Spa in the English courts. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. This warranty is between you and us. It is not transferable and no other person shall have any rights to enforce any of its terms.

How to contact us

If you have any questions or complaints about your Spa, please contact us by telephoning our customer service team on +44 (0) 1246 559071 option 3 or by e-mailing support@superiorewellness.co.uk

How to make a claim

Please contact us and provide a copy of your original purchase receipt indicating the date of purchase, within 30 days of the time you discover the claim. We reserve the right to inspect the Spa before processing your warranty claim.